Refund & Returns Policy

Effective Date: January 28, 2025

Thank you for shopping with Ninety Nine Marketing at hairhealthrevive.com. We want you to be completely satisfied with your purchase. Please read this Refunds and Returns Policy carefully to understand how to return or exchange products, the conditions for refunds, and the process for initiating a return.

1. Eligibility for Returns

  1. Timeframe: Products must be returned within 30 days of the delivery date to be eligible for a refund or exchange.
  2. Condition:
    • The product must be unused, unopened, and in its original packaging.
    • Any accessories, manuals, or free gifts included with the product must also be returned.
  3. Non-Returnable Items:
    • Products that have been used, damaged, or altered after delivery.
    • Personalized or custom-made items.
    • Items marked as “Final Sale” on the product page.

2. How to Initiate a Return

  1. Contact Us:
    • Email us at [email protected] with the subject line “Return Request.”
    • Include the following information:
      • Your name.
      • Order number.
      • Reason for return.
      • Photos of the product (if applicable).
  2. Approval: Once we review your request, we will email you within 3 business days with instructions on how to proceed, including the return shipping address.
  3. Return Shipping:
    • Customers are responsible for the cost of return shipping unless the item is defective or the wrong product was sent.
    • We recommend using a trackable shipping service, as we are not responsible for lost or damaged returns during transit.

3. Refunds Process

  1. Inspection: Once your returned item is received, we will inspect it within 5 business days to ensure it meets the eligibility criteria.
  2. Approval or Rejection:
    • If approved, a refund will be processed to your original payment method.
    • If rejected, we will notify you via email with the reason for the rejection, and the product will be returned to you.
  3. Refund Timeframe:
    • Approved refunds will be processed within 7-10 business days of inspection.
    • The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

4. Exchanges

  1. Defective or Wrong Products:
    • If you receive a defective product or the wrong item, please contact us at [email protected] within 7 days of delivery.
    • We will cover the return shipping costs and send you a replacement at no additional charge.
  2. Exchange Eligibility: The product must meet the same eligibility criteria outlined in Section 1.

5. Fees and Costs

  1. Return Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
  2. Restocking Fee: We do not charge a restocking fee.

6. Damaged or Lost Returns

We are not responsible for returns lost or damaged during shipping. We recommend using a shipping method that includes tracking and insurance.

7. Contact Information

If you have any questions about our Refunds and Returns Policy or need assistance, please contact us:

Ninety Nine Marketing
Website: hairhealthrevive.com
Email: [email protected]
Address: Taiwan, Taipei City, Wenshan District, Xiuming Road, Section 2, Lane 92, No. 11

We are committed to ensuring a positive shopping experience for all our customers. Thank you for choosing hairhealthrevive.com!